Reservation timing
We kindly ask guests to arrive on time for their reservation. We are only able to hold your reservation for 15 MINUTES. In the case you are running late, you will be forfeiting the dishes that you missedWe recommend you allow approximately at least two hours for your experience. If you require to leave at a specific time, please let us know in advance so that we can adequately cater to your request. 

Rescheduling & Cancellations
Please note there is a 48-hour cancellation policy. Cancellation within 48 hours before your reservation will incur a $185 or $215 charge per person. Rescheduling within 48 hours will incur a $50 fee per person.

Service charge and Surcharge
A 10% surcharge applies on Sundays. Groups of five or more guests attract a 10% service fee applied to the final bill.

Gift Vouchers
We are unable to accept vouchers that are not issued by KOI. Menu and wine prices are subject to change without notice, and only the amount for which the gift voucher was purchased is redeemable.

Dining Room seating
KOI Experiential is divided into two seating areas, dining tables and chef’s table - Upon making the reservation you will be able to choose which seating arrangement. We will do our best to accommodate all requests regarding seating arrangements; however, this is not guaranteed and is subject to availability and timing.

Dietary requirements
Due to the nature of the menu and the ingredients used to create them, we are unable to accommodate any dietary requirements. However, we will try to accommodate you as best as possible.

Children
To preserve the dining experience we do not permit children under 12 years of age. Due to the size of the restaurant, prams and strollers cannot be accommodated. We kindly ask that you would respect our policy when making a reservation. Please also note that we do not offer a children’s menu.